it is better to be aware of our refund and returns policy prior to final payment.
overview
Q MAGAZINE STORE has a strict 30 day refund and returns policy. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if applicable).
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Downloadable software products (representing the majority of stock available at Q MAGAZINE STORE) are non-returnable items:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us via our ‘contact’ page.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded
Gifts
If the item was marked as a gift when purchased, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver downloaded it to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Email us via our ‘contact’ page for questions related to refunds and returns. You may also find the answer quicker by browsing through the ‘Engage’ page.
